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A NOTE TO VALUED CUSTOMERS TACO sells exclusively to architectural trade customers. TACO trade customers consist of architects, builders, glazing contractors, metal fabricators, designers, facility managers as well as construction product wholesalers and major retailers. Changes in production techniques and deviations in measurements may occur. Actual products may differ very slightly from the photo illustrations shown in this catalog. TACO is not responsible for any printing errors that may appear. LEAD TIMES TACO’s lead times are based on product availability and the time it will take to prepare and package products to avoid freight damage. Unless otherwise stipulated, TACO will ship most stock orders the same day if they are received before 10:00 a.m. Orders received after 10:00 a.m. will ship the following day. If requested, orders will be confirmed via telephone call, e-mail or fax by Customer Service. If a product is out of stock, you will be advised of the anticipated ship date. FREIGHT PROGRAM TACO’s freight program has been designed to minimize the amount of damage that can occur in transit while ensuring efficient delivery time for your needs. The options available are:
Shipments exceeding any weight limits or dimensions listed above will require a special quote by Customer Service. Rates apply to major metropolitan areas only; additional charges may apply in rural and residential areas. DAMAGE, LOSS AND/OR SHORTAGE TACO exercises the utmost care when packaging and shipping products to ensure your order is received in good condition. Any visible damage or lost packages noticed at the time of delivery must be communicated to the freight carrier immediately and a claim should be filed (TACO recommends adding a written note to the freight bill). TACO can assist with the process of filing a claim by providing information on the number of packages, shipment details and tracking but is unable to file a claim directly with the carrier once the goods have been received and accepted. It is also important that goods are inspected quickly to discover any hidden damages or shortages. Any additional shortages or damages should be communicated to Customer Service within five (5) days of receipt to ensure a replacement order is promptly processed. RETURNED GOODS POLICY TACO products are all carefully tested and inspected to ensure optimal levels of performance. It is the responsibility of the receiving party to check all materials to ensure form & fitness for the application for which product was purchased. In the event that material is not fit for application, TACO’s liability is limited to material cost only. Once product is altered in any fashion, TACO’s liability ends. It is TACO’s discretion whether product will be repaired or replaced without charge, subject to the performance guarantees stated in TACO’s warranty. All returns require prior authorization from Customer Service. An RM (Returned Materials) number will be issued for goods that appear to be defective or shipped in error. TACO will pay return freight within the continental US and replace the goods in these two instances. On all other instances, a minimum restocking charge of 20% will be applied and TACO requires the goods to be shipped back freight prepaid. Please contact Customer Service for more information. The following requirements are also applicable for returned goods: A copy of the original invoice must accompany all returns.
BUSINESS HOURS Offices hours are from 8:00 am to 5:00 pm, Eastern Standard Time, Monday through Friday. PAYMENT TERMS The accepted terms of payment are prepaid by Credit Card prior to shipping or Net 30 upon proper credit approval. To obtain a credit application and a list of credit requirements contact Customer Service. MINIMUM ORDERS TACO does its best to be easy to do business with. Therefore, a minimum order requirement has been eliminated for architectural trade customers. However, any orders below $200 will be charged a $20 handling fee. Additional charges may apply for cutting, coiling or special packaging. CONDITIONS OF USE As part of our service, we agree to provide you with information and other services that we may decide to offer, subject to the terms of this agreement. Upon notice published through the service, we may modify this agreement at any time. You agree and continue to agree to use our services in a manner consistent with all applicable laws and regulations and in accordance with the terms and conditions set out in the policies and guidelines outlined below. Please note that you will be referred to as 'customer' in this agreement. RULES FOR ONLINE CONTACT By using the service, you agree that you will not attempt to undermine the integrity of this web site. LIMITATION OF LIABILITY & WARRANTY Customer agrees that use of the service is entirely at customer's own risk. Services are provided "as is" without warranty of any kind, either express or implied, including without limitation any warranty for information, services, uninterrupted access, or products provided through or in connection with the service, including without limitation the software licensed to the customer and the results obtained through the service. Specifically, we disclaim any and all warranties, including without limitation : 1) Any warranties concerning the availability, accuracy or content of information, products or services; and 2) Any warranties of title or warranties of title or warranties of merchantability or fitness for a particular purpose.
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